1. Who We Are

Funeral Videos UK is committed to protecting the privacy of our clients, website visitors and anyone whose personal information we process.

For the purposes of UK data protection law, the data controller is:

Funeral Videos UK
59 Cowpen Lane
Billingham
TS23 4AP

Email: info@funeralvideosuk.com

This Privacy Policy explains what information we collect, how we use it, how it is protected, and the rights you have under UK data protection law, including the UK GDPR and Data Protection Act 2018.

2. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name
• Telephone number
• Email address
• Postal address
• Funeral or memorial service location
• Date and time of the service
• Names or details relating to people involved in the service
• Information supplied when arranging live streaming, videography or visual tribute services
• Payment and billing information
• Enquiries, correspondence and feedback
• Technical information about how you use our website, including information collected through cookies and analytics tools

Payment information may be handled by secure third-party payment providers rather than being stored directly by us.

3. How We Use Personal Information

We may use personal information to:

• Arrange and provide funeral live streaming, videography and visual tribute services
• Manage bookings and service arrangements
• Communicate with clients and family representatives
• Process payments and provide invoices
• Respond to enquiries
• Deliver recordings, live-stream access or other digital media
• Maintain and improve our website and services
• Keep appropriate business and accounting records
• Meet legal, regulatory or contractual obligations

We only use personal information where we have a lawful basis for doing so.

4. Live Streaming, Video and Photographs

As part of providing our services, funeral services and memorial events may be recorded or streamed.

These recordings may include attendees, speakers, officiants and other individuals present at the service.

Where a private live stream is provided, access is normally restricted using a private link and password supplied to the client.

Recordings and other media are only used for the purposes agreed with the client unless additional permission has been obtained.

5. Sharing Personal Information

We do not sell personal information to third parties.

Where necessary, information may be shared with trusted organisations that help us provide our services, such as:

• Website and hosting providers
• Payment processing companies
• Secure video or media hosting services
• Email and communication providers
• IT and technical support providers
• Accountants or professional advisers
• Law enforcement, regulators or other authorities where required by law

Where appropriate, third-party service providers are required to handle personal information securely and only for the purposes for which it has been provided.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site function correctly and to understand how visitors use it.

Analytics services may collect information such as pages visited, browser type, device information and general usage statistics.

Where required, non-essential cookies will only be used after consent has been given.

You can also control or delete cookies through your browser settings.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

These measures may include password-protected systems, access controls, secure hosting and encrypted backups.

Access to personal information is limited to people who require it in order to provide our services or carry out legitimate business functions.

8. How Long We Keep Information

Personal information is retained only for as long as it is reasonably required for the purpose for which it was collected, or where we are required to retain it for legal, accounting or regulatory reasons.

Video recordings, live-stream recordings and other media may be retained for different periods depending on the service provided and any agreement made with the client.

9. Your Rights

Under UK data protection law, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask for personal information to be deleted in certain circumstances
• Request that the use of your information is restricted
• Object to certain types of processing
• Withdraw consent where consent is being relied upon
• Request the transfer of certain information to another organisation
• Make a complaint to the Information Commissioner’s Office

To make a data protection request, please contact:

info@funeralvideosuk.com

10. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we handle personal information.

Any updated version will be published on this website.

Last updated: October 2026