1. Introduction

Funeral Videos North East (“we”, “our”, “us”) is committed to safeguarding the privacy of our clients and website visitors. This policy explains how we collect, use, and protect your personal information, in accordance with the UK GDPR.

2. Information We Collect

We may collect and process the following personal data:

• Name, phone number, and email address

• Address and service location details

• Event-related information (e.g. funeral date, venue, names of participants)

• Payment details (processed securely via third-party platforms)

• Communications (including enquiries and feedback)

• Website usage data through cookies and analytics

3. How We Use Your Information

We use your personal data to:

• Provide our videography, photography, and streaming services

• Manage client bookings and communications

• Process payments and issue invoices

• Respond to enquiries and feedback

• Improve our services and website performance

• Share event media with clients via secure galleries

• Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your data. We may share your data with:

• Trusted third-party service providers (e.g. payment processors, gallery hosts)

• Legal authorities if required by law

All data sharing is limited to what is necessary and governed by data processing agreements where applicable.

5. Cookies and Analytics

Our website uses cookies to enhance user experience and track usage through services like Google Analytics. This helps us understand how our site is used and make improvements. You can control cookies via your browser settings.

6. How We Store and Protect Your Data

We store your data securely using password-protected systems and encrypted backups. Only authorised personnel have access to your information.

Data is retained only as long as necessary for the purposes outlined in this policy or to comply with legal requirements.

7. Your Data Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• File a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact shaun@ukfuneralvideoservices.com.

8. Updates to This Policy

We may update this policy from time to time. The updated version will be posted on this page with the date of revision.